What Does SNAD Mean? Significantly Not As Described

SNAD in one sentence

A SNAD claim says the item is materially different from what the listing promised — not that the buyer changed their mind. Vinted and second-hand forums write "SNAD"; eBay's US help pages write "INAD" for the identical idea. Both sit under a wider buyer-protection scheme, not a general returns policy.

What counts as SNAD on Vinted

Vinted's UK help page lists specific reasons: wrong colour, incorrect size, undisclosed missing parts or damage, a different main material, a counterfeit item, or functionality that doesn't work as described. The claim only applies to "Buy now" purchases covered by Buyer Protection, and the buyer has 2 days from Vinted's delivery notice to raise it — miss that window, or tap "Everything is OK", and the order completes with the seller paid. The full claim-and-return process, including the 5-business-day return deadline and the seller's inspection window, is covered in Vinted returns and disputes; this page won't repeat it.

What does not count as SNAD

The same Vinted help page is specific about what's excluded: the item simply not fitting, minor differences caused by lighting in photos, and wear on electronics that the listing already disclosed. A buyer who just doesn't like the item, or who changed their mind after buying, has no automatic right to return it from a private seller — Vinted's help page says they need to discuss it with the seller directly instead.

How sellers avoid SNAD claims

Most SNAD claims start with a listing that oversells the item. Vinted's own reasons — wrong colour, wrong size, undisclosed damage, wrong material — are all things a careful listing can rule out before a buyer ever opens the parcel:

• Measure the item flat and put the numbers in the description, not just a size tag — see how to measure clothes for Vinted
• Photograph every flaw, stain or repair in daylight, even small ones
• Name the actual material on the care label, not the material you assume it is
• State authenticity honestly — say "no longer have the receipt" rather than implying a brand you can't confirm

A description template built to head off these claims covers wording for condition, measurements and material line by line, and measuring clothes correctly is where most wrong-size claims start. Accurate listings are also what reva's List module, in early access, is meant to help with once it's generally available — it drafts listing text for you to check and post, not a claims tool.

SNAD on OLX and eBay

The claim exists in some form on most marketplaces, with different names, windows and costs.

OLX's Pakiet Ochronny (Annex 8 to its Terms) covers an order sent through Przesyłka OLX that doesn't match the listing — title, description, photos, quantity, function, colour, size, undisclosed damage, or a "new" item that shows wear. It does not cover a buyer's change of mind. eBay's UK Money Back Guarantee gives 30 days from delivery, or the seller's own return window if it's longer, and it still applies even when a private seller doesn't normally accept returns. How returns for private sellers work more broadly is in handling returns as a private seller.

Vinted's Terms are due to update on 8 October 2026 in Poland and the UK; press coverage from Value Added Resource reports the counterfeit-claim evidence window moving from 24h to 48h for sellers, so check the updated Terms once they take effect.

Not every claim is genuine

Some buyers file a SNAD claim to pressure a refund after wearing or using an item rather than because it's genuinely different from the listing — a pattern covered in Vinted buyer scams. The photos you took before shipping (see above) are exactly what lets you push back on a claim like that instead of just accepting it.